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Why partner with us
in South Africa?
The Agentsy BPO has a large availability of good quality English & foreign language-speaking talent with high levels of empathy, a strong cultural affinity with many countries and niche domain skills which have led to success in next-generational service delivery.
Affordability | Outsourcing with us in South Africa could mean reducing your overheads by up to 50%. |
Credibility | South Africa was voted the #1 CX outsourcing destination in the world beating India & Philippines. |
Flexibility | Rapidly upscale or down scale your workforce when needed. |
Cultural Affinity | South Africa is a native English speaking country giving us a strong cultural affinity with English speaking countries. Unlike India & The Philippines we also have a very neutral accent making communication far superior. |
Many global and regional companies have set up or expanded their operations in South Africa; these companies represent a variety of industry verticals, such as technology and communications, financial services, legal and healthcare.
South African BPO
Industry Market Research
South Africa business process outsourcing
market size, by service, 2016 - 2027 (USD Million)
The South Africa business process outsourcing market size was valued at USD 1.4 billion in 2019 and is expected to grow at a compound annual growth rate (CAGR) of 13.2% from 2020 to 2027. The market growth is characterized by advances in technology, continued innovation, and intensifying competition, a trend that is expected to continue over the forecast period. The need to control the operating costs, harmonize processes, focus on core competencies, and employ qualified talent is anticipated to drive the market over the coming years. South Africa has been home to many call center operations for the past several years and has hence garnered global recognition as a favorite and trustworthy offshore outsourcing destination.
From GVR Report over South Africa Business Process Outsourcing Market Size, Share & Trends Analysis Report.
By Service (Customer Services, Finance & Accounting), By End-use (BFSI, IT & Telecommunications), And Segment Forecasts, 2020 – 2027
At Agentsy BPO, we have a team that consists of BPO Professionals that have been leaders in the industry for decades. This group of innovators has dedicated their careers towards the growth of the BPO industry in South Africa with a clear focus on the development of young BPO professionals within a wide spectrum of industries.
According to market research and growth projection for the South African BPO industry there is alot to be excited about and we at Agentsy BPO understand the custodianship we hold towards the growth and success of the industry as a whole. And we believe that for this to be successful, it all starts with the development of People.
People: what we look for
We seek out individuals who are at the top of their game, individuals who are interested in growing their career and that understand that it takes an entire team to be successful. This philosophy is the golden thread that holds together The Agentsy.
It filtrates down from our Leadership who has a deep appreciation for the experience and input of their staff. We not only make opportunities available for them to excel but we ensure that we facilitate their involvement and set them up for success.
Lastly, all our staff are subject to our Code of Conduct which outlines our expectations and are aligned with our clients objectives and the specific industry laws and regulations.
Flexible Sized Workforce
The Agentsy BPO’s Flexible Billing approach has allowed for significant savings for our clients. So not only are our clients benefiting from the lower costs that outsourcing with us affords them, but they are given room to save even further during low periods. All this whilst we continue to strengthen our already impressive ICT and digital capabilities.