Please see below CEO biography and the LinkedIn profile.

Having formed part of the business development team of a previous BPO- Contact center, Keanu Vieira finds joy in making new connections and fostering solid relationships between businesses irrespective of the industry. Keanu completed his BBA at the IMM institute and has aspirations of completing his MBA by 2024.

Proficient in most CRMs, Keanu has a long list of awards and accolades in both the Sales and
Marketing environment. His innate obsession to detail is not only a benefit to our organization but drives his natural ability to set up,negotiate and conclude mutually beneficial agreements. His passion for clients and relationships built within the industry is inspiring to many.

His business acumen comes from his years spent as a commercial broker. Having to source his own leads, cold call, broker and close HNW deals it is no wonder he understands the contact center agent’s as well as his clients’ needs, frustrations and motivating factors to name a few.

Khaleel studied at Stellenbosch University where he obtained his Visual & Performing Arts Degree. In 2006 he started working at The Dialogue Group where he was tasked to work on various campaigns such as Barclays Bank (Savings), and British American Tobacco (Direct Store Sales, SAP trained), then he went on to travel to the USA for two years to work and study through the American Hospitality Academy on a Cultural Ambassador Visa where he obtained his diploma in Events and Hospitality Management.

Upon his return to RSA, he worked as a Front of House Manager for FIFA at the FIFA World Cup in 2010. After this, he became one of the pioneers that started Amazon in Cape Town South Africa. After 2 months as a Customer Service Agent at Amazon, his love for people and can-do attitude led him to become a Team Leader and, later, Digital Lead.

During his time at Amazon, he obtained the PR Award for Media Relations. During this time Amazon awarded him with 192 Shares after his Performance Review where he was rated as Asset to the Business.

In 2012 Khaleel went into the digital & traditional PR & Marketing skillset building his client and media network with which he still has valuable relationships to this day. Since 2016, his portfolio has expanded to the Travel & BPO industries.

As the Head of Procurement for the Middle East at The Agentsy BPO, Rafiq Abrahams brings over a decade of experience working in key markets such as Dubai, Qatar, and Saudi Arabia. Rafiq’s journey in procurement and business development began in the bustling central business districs of the region, where he honed his skills in strategic sourcing, vendor management, and cost optimization.

Rafiq has received numerous business accolades for his work in the Middle East. His educational background, combined with extensive hands-on experience, has equipped him with a deep understanding of the nuances of procurement in the Middle East.

Known for his meticulous attention to detail and his ability to forge strong, mutually beneficial partnerships, Rafiq has been instrumental in securing and managing key contracts that drive significant value for The Agentsy BPO. His proficiency in various CRMs and his collection of awards are a testament to his dedication and expertise.

Rafiq’s passion for building and maintaining relationships is evident in his interactions with suppliers and internal stakeholders alike. Rafiq’s unique perspective, understanding of client needs, and relentless drive for excellence inspire his colleagues and contribute to the success of The Agentsy BPO.

We call Leticia Johnstone Mother Hen and stepping into her department the reason for this immediately becomes palpable. Her leadership and philosophy in managing individuals and their portfolios has been the catalyst for many of our staff’s and her own accelerated career growth. Leticia’s career started in the Call Center industry back in 2009 doing Lead Generation. Soon after that Leticia’s natural leadership ability became obvious and she was promoted to Office manager in 2010.

Since then, she has excelled in every department in the contact center environment doing so mainly on a Senior level. Successful positions held by Leticia, includes Marketing manager, Office Manager and Sales Manager where she managed 3 remote Sales teams whilst they were on the road.

Leticia’s natural inclination for support and problem solving spearheaded her role into Customer Support Officer and then Senior Customer Liaison Officer where she was responsible for tasks including conflict and query resolution, settlements of bad debt, and working directly with the local regulatory bodies such as the NCC- National Consumer Commission and the CGSO-Consumer Goods Ombudsman.

Her list of accomplishments and awards includes Top Manager, Top Marketing Manager as well as the award for the highest efficiency levels in respect of query resolution. This resulted in her being awarded many international incentive trips across the globe. Her career made her a bit of a globetrotter. Any client of The Agentsy is lucky if their account lands on her desk as her passion for people, support and customers will stand any organization in good stead.